Bilingual Social Media Agent – Remote/Overnight

Job title: Bilingual Social Media Agent – Remote/Overnight in Austin, TX at Afni

Company: Afni

Job description: Bilingual Social Media Agent – Remote/OvernightEarn between $16 per hour (including $1 bilingual differential) + bonus.Candidates must live in Texas to be eligible.What will I do as a Remote Customer Service Representative?Are you a bilingual night owl with a passion for engaging with customers through modern social media channels? Join our overnight team as a Bilingual Social Media Agent, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. While this is primarily a social-media based role, there will be occasions when reaching out to your customers via phone is necessary to ensure they receive the best possible support and solutions. This is a unique opportunity to work overnight from 9:00PM – 6:00AM CST.You will represent one of the nation’s largest brands handling inbound inquiries via online social media platforms, providing solutions, and identifying opportunities to offer additional products and services.Key Role Responsibilities

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.


• Process orders, update customer accounts, and ensure accurate records in internal systems.


• Multitask effectively between handling customer inquiries and navigating multiple systems.

• Fully remote, work-from-home environment with paid training and ongoing professional development


• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment


• Overnight shift from 9:00PM – 6:00AM CST.


• Full time hours. 40-hour work week


• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.


• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.


• Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.


• Referral Program. We have one of the most lucrative referral programs around.


• Career Growth. Most of our senior leadership started as agents. We promote from within!

Expected salary: $16 per hour

Location: Austin, TX

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