Bilingual Customer Service Representative - Freelance, Remote

Job title: Bilingual Customer Service Representative - Freelance, Remote in USA at Magic

Company: Magic

Job description: Bilingual Customer Service Representative - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client

Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.Why does this role exist?

We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users.The Impact you'll makeTechnical Support

• Assist with digital card activation and setup


• Troubleshoot NFC and QR code functionality


• Guide users through CRM integration processes


• Support mobile app and widget configurations


• Master product knowledge to handle complex technical inquiries


• Provide detailed technical explanations in both Korean and English

• Handle customer inquiries via email (70%)


• Manage live chat support (20%)


• Provide phone support when needed (10%)


• Ensure clear communication in both Korean and English

• Help customers customize their digital landing pages


• Assist with team management features


• Guide users through analytics and reporting tools


• Support enterprise-level platform configurations

• Explain technical features and capabilities


• Guide users through platform updates


• Provide best practices for digital card usage


• Share knowledge about integration possibilities

• Native or near-native proficiency in Korean and English


• Minimum 2 years of customer support experience


• Experience with technical product support


• Proven track record in B2B customer service


• Familiarity with CRM systems


• Proven ability to understand and explain tech-heavy products


• Demonstrated experience in technical customer support


• WFH Set-Up:

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.


• Internet speed of at least 40 Mbps


• Headset with an extended mic that has noise cancellation and a webcam


• Back-up computer and internet connection


• Quiet, dedicated workspace at home

• Strong technical aptitude and quick learning ability


• Excellent written and verbal communication skills in both languages


• Problem-solving mindset


• Attention to detail


• Patience and empathy


• Ability to explain complex technical concepts simply


• Strong organizational skills

• You thrive in a fast-paced, tech-focused environment


• You're passionate about helping customers succeed


• You enjoy solving technical challenges


• You're committed to providing exceptional service


• You're adaptable and eager to learn new technologies

• Remote position


• Must have a reliable internet connection and a quiet workspace


• Required to provide own computer with Intel Core i5 or something similar, or higher operating system

• Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)


• Occasional weekend availability for urgent matters


• 40 hours per week

• $7 per hour


• No benefits package included

Expected salary:

Location: USA

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