Virtual Call Center Agent

Job title: Virtual Call Center Agent in Virginia Beach, VA at MUTW, LLC

Company: MUTW, LLC

Job description: Are you a communication expert with a passion for customer service? MUTW LLC is seeking highly motivated individuals to join our team as Virtual Call Center Agents. Our company provides innovative and top-quality services to a variety of clients, and we are looking for individuals who are dedicated to providing the same level of excellence to our customers.As a Virtual Call Center Agent, you will be responsible for delivering exceptional customer service through inbound and outbound calls. Your primary role will be to assist customers with inquiries, troubleshoot any issues, and provide accurate and timely resolutions. You will be the first point of contact for our customers, so we are looking for candidates who have excellent communication skills and can make a positive first impression.Key Responsibilities:- Respond to customer inquiries and provide solutions via phone calls, emails, and live chat- Handle a high volume of calls while maintaining quality customer service- Accurately record and update customer information in the company database- Utilize questioning and listening skills to identify customer needs and provide the appropriate solution- Escalate complex issues to the appropriate department for resolution- Meet and exceed individual and team performance targets- Collaborate with team members and other departments to ensure customer satisfaction- Stay up-to-date with company policies, products, and services.Requirements:- High school diploma or equivalent- Previous customer service experience is preferred- Excellent verbal and written communication skills- Proficient in using computer systems and software- Ability to multitask and work in a fast-paced environment- Strong problem-solving and decision-making skills- Ability to work independently and in a team- Available to work flexible hours, including evenings, weekends, and holidays.Why work for MUTW LLC?MUTW LLC values its employees and believes in providing a positive and inclusive work environment. We offer competitive salary packages and opportunities for career growth within the company. As a virtual call center, you will have the flexibility to work from the comfort of your own home while still being a part of a dynamic and supportive team.Join us and be a part of our mission to deliver exceptional customer service and make a positive impact on our clients' businesses. Apply now and become a Virtual Call Center Agent for MUTW LLC!Compensation Range: $54K - $60K

Expected salary:

Location: Virginia Beach, VA

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