Apple IT Support Specialist

Job title: Apple IT Support Specialist in New Mexico at New Mexico Highlands University

Company: New Mexico Highlands University

Job description: Position InformationPosition Apple IT Support Specialist

Full Time/Part Time Full Time

Job Type Regular
Position SummaryUnder the direction of the Network Manager, the Apple IT Support Specialist is a dynamic and proactive professional committed to delivering comprehensive IT support in a fast-paced and demanding environment. This role requires a high level of motivation and exceptional organizational and customer service skills.Key responsibilities include imaging and configuring Apple and Windows desktops, laptops, and deploying end-user portable devices, installing and updating software, troubleshooting technical issues, and ensuring seamless IT operations. Additionally, the Apple IT Support Specialist will be responsible for deploying equipment, managing inventory and IT asset retirement, documenting processes, and actively contributing to IT projects.The successful candidate will engage directly with clients through face-to-face interactions, phone calls, e-mail, Microsoft Teams, and remote support tools, ensuring timely and effective resolution of IT issues. Senior Systems Administrators and department managers will provide guidance and direction to support the IT Specialist's integration and success in the role.
Duties and Responsibilities

• Deploy, maintain and support Apple OS 60% and 40% Windows OS systems


• Provide in person and remote support for Main Campus and Center users


• Image, configure, deploy, and support desktops, laptops, iPads, cell phones, and associated software/operating systems


• Install, maintain and manage cybersecurity software agents and related software


• Install, support, and maintain classroom technology equipment


• Install, maintain and manage data communication equipment and components


• Perform inventory management, asset tracking, and retirement processes


• Plan, document, and execute IT projects with a structured approach


• Event set up, support, and crewing to include board of regent's meetings, graduation ceremonies, and special events at main campus and centers


• Handle confidential information with discretion


• Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience


• Facilitate warranty-covered support for users


• Receive cross-training in other areas of the department and provide support in covering those areas if there is a shortage of staff, or overflow in workload


• Maintain technically current and relevant through self-directed professional reading, developing and maintaining professional contacts, professional development, and training


• Develop training material and help guides for users and support staff


• Assist with training of new hires within the department


• Maintain regular attendance


• Performs other job-related duties as assigned

• Bachelor's degree in any field


• Experience providing technology support in a college or university environment


• ITIL Foundations Certification


• A+, MS MCSE, Apple Certified Support Professional, or other applicable certifications


• Experience troubleshooting and supporting Apple OS and Microsoft Windows


• Mobile Device Management (MDM) experience


• JAMF 200 level training

• Required to maintain a valid NM driver's license to operate University vehicles


• Must be willing to work evenings, weekends and odd hours as required


• Must be willing to travel

• Skill and ability to work effectively with a wide range of constituencies


• Good oral, written, and interpersonal communication skills


• Ability to work both independently and collaboratively as part of a team


• Ability to maintain emotional control under stress


• Advanced knowledge and understanding of a wide range of computer, networking software, hardware systems, and related technologies


• Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software


• Ability to communicate technical information to non-technical audience

• Standing..Frequently


• WalkingFrequently


• BendingFrequently


• Squatting.……..Frequently


• Climbing .……Frequently


• Kneeling .Frequently


• Lifting up to 50 pounds…....…………..…Frequently

• Work is performed in a typical interior/office work environment;


• Work with frequent interruptions;


• No or very limited exposure to physical risk.


• Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.

Expected salary: $48510.4 per year

Location: New Mexico

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