Lead UX Designer in USA

Job title: Lead UX Designer in USA at Cox Communications

Company: Cox Communications

Job description: Cox is taking a new direction that will reimagine our brand experience - from how we communicate and how it feels to do business with us to the role we play in people's lives. The success of our approach depends, in part, on our ability to design differentiated customer experiences that deliver measurable value.The Lead UX Designer will play an important role in defining, designing, and delivering the Cox customer experience of the future across our digital and human-assisted channels. We're looking for an experienced Lead UX Designer who can flex across disciplines, drive excellence, and help influence adoption of their designs by the leaders of the customer touchpoints.PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:The Lead UX Designer will craft the customer experience for Cox digital and/or assisted touchpoints. This may include, but is not limited to, the website, mobile app, self-service experience, interactive voice response, the contact center, the chat bot and retail stores.A strong candidate will have experience in visual UI design but has a working proficiency in communications design, experience/service design, and other disciplines. This is an individual-contributor role that will require frequent collaboration within the Design team and with peers in Strategy, Operations, Marketing, Technology, and other teams across the business.

• Bring the customer brand experience strategy to life through compelling experience design concepts


• Bring the experience strategy to life at the touchpoint level with clear and compelling design intent and detailed design briefs, using solutions such as wireframes, flow diagrams, storyboards, mockups, and/or low-fidelity prototypes


• Push the creative envelope, continually raising the bar on the quality of our design work while delivering impact in operations


• Integrate learnings, customer feedback, and business requirements into ongoing product experience updates


• Lead the ideation of solutions, features, and experiences from scratch within a user-centered design process while advocating for design choices that center on the customer and ensure a seamless experience


• Partner with the CX Operations team and broader business to ensure that execution stays true to the design intent created by your work


• Ensure accessibility and inclusivity across everything we design to meet diverse user needs

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field


• Requires mastery of Figma, including prototyping; a strong working knowledge of core Adobe CC suite, including InDesign, Illustrator, and Photoshop, Microsoft PowerPoint, and leading AI tools across creative and experience use cases; and an understanding of the rest of the Microsoft Office 365 suite


• Proficiency monitoring and optimizing design outcomes using data analysis and user feedback.


• Brings familiarity with the technical requirements in designing for digital platforms and can problem solve effectively in a digital context


• Can self-direct in both planning and structuring projects, managing multiple priorities, and executing on expected quality


• Maintains excellent attention to detail and appreciation for craft


• Excellent written and verbal communication skills to lead to effective and concrete outputs; collaboration skills to work with peers across the organization; presentation and persuasion skills to gain buy-in from senior leadership; skills to work effectively with teams throughout organization.

• Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn desired


• Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions a plus.


• Experience in advanced motion design via Adobe After Effects or similar is a plus


• Has demonstrated understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes, and has demonstrated capability in integrating into existing processes or projects

Expected salary: $119600 - 199400 per year

Location: USA

Job date: Sun, 11 May 2025 07:17:57 GMT

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