Seasonal, Operations Administrative Assistant in Prestonsburg, KY

Job title: Seasonal, Operations Administrative Assistant in Prestonsburg, KY at H&R Block

Company: H&R Block

Job description: Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.Day to day you'll…Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices

• Provide hands on Field Associate support with Preparer Tax Identification Number (PTIN) renewal/payment


• Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed


• Communicate with DOC/DGM/Field Associates around Administrative Support Tasks


• Source vendors for local facility tickets and set up with approved payment process


• Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC’s approval


• Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems


• Attend training related to the effective and efficient performance of job duties


• Perform other duties as assigned by the DOC or in partnership with the CSM

• High school diploma or equivalent

• Customer service experience


• Demonstrate decision making, analytical, and problem-solving skills


• Demonstrate organization, prioritization, and project coordination skills


• Effectively demonstrate oral, written, and interpersonal communication skills


• Ability to interact with all levels of associates


• Effective time management and the ability to multi-task


• Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress


• Some experience, or ability to learn, to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools


• Experience working with Windows operating system


• Work independently and with minimal supervision

• 1-3 years administrative experience (preferred)

Expected salary:

Location: Prestonsburg, KY

Job date: Wed, 07 May 2025 03:19:03 GMT

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