Senior IT Support Specialist in USA
Job title: Senior IT Support Specialist in USA at First Advantage
Company: First Advantage
Job description: Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.RESPONSIBILITIES
- Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote)
- Daily follow ups on pending ticket to closure and ensure SLAs are met
- Follow up & drive closure of long pending tickets
- Set up and configure printers, scanners, and other peripherals
- Working on a 24*7 environment and on shift basis
- Install and configure software
- Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
- Coordinate with vendors as needed
- Alert the support teams on outages and provide necessary updates on Bridge calls
- Review and test new applications, printers, software’s etc. and provide feedback
- Document issue resolution, Prioritize and re assign tickets in JSM
- Handle escalated issues & support the engineers on floor
- Develop and share Knowledgebase to the teams
- Propose Service Improvement Plans for the company and work on implementing them
- Maintain excellent communication with all end users and other members of the technology department.
Education:
- Bachelor’s Degree Preferred
- Scripting Knowledge
- 4+ years specializing in end user computing.
- Good knowledge of ITIL processes. ITIL certification is an added advantage.
- Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.)
- Telephony experience (Cisco VoIP preferred).
- Microsoft Office 2010 and 2013
- Outlook 2010 and 2013
- Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.)
- Previous work experience in a corporate environment
- Experience supporting Outlook in a Microsoft Exchange environment.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience supporting remote users.
- Basic knowledge of thin client systems, network printers, citrix, terminal servers
- Excellent communication skills and experience working in a global setup.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
- Ability to multi-task in a fast-paced environment
Expected salary:
Location: USA
Job date: Sun, 27 Apr 2025 05:40:28 GMT
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