Customer Support Representative (WFH) in Boston, MA

Job title: Customer Support Representative (WFH) in Boston, MA at Newport Associates

Company: Newport Associates

Job description: Are you passionate about travel and seeking a flexible, work-from-home opportunity? Join our globally connected, remote-friendly team, where we specialize in seamless ticketing and travel services for clients worldwide. With decades of industry expertise, we offer a supportive environment where you can build a fulfilling career in travel—no prior experience required!Your Role: Ticketing & Booking Support

• Assist clients with booking flights, cruises, train tickets, and other travel arrangements


• Verify availability, pricing, and travel regulations before confirming reservations


• Ensure bookings align with client preferences, schedules, and budgets


• Manage modifications, cancellations, and rebookings as needed

• Communicate via phone, email, and chat to understand travel needs


• Provide personalized recommendations on routes, airlines, and seating options


• Address inquiries, resolve booking issues, and handle special requests professionally

• Maintain accurate records of bookings, payments, and client interactions


• Process payments and send confirmations promptly


• Stay informed on airline policies, travel restrictions, and industry trends

• Strong communication skills (bilingual is a plus!)


• Excellent organization, problem-solving, and attention to detail


• Customer service or ticketing experience is a bonus—but we’ll train you!


• Self-motivated and independent, able to thrive in a remote environment


• Basic computer proficiency (experience with booking platforms & CRM tools is helpful but not required)

Expected salary:

Location: Boston, MA

Job date: Sat, 22 Feb 2025 03:40:39 GMT

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