Engagement Manager

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We are seeking a dedicated Engagement Manager to join our dynamic team. As an Engagement Manager you will play a critical role in the successful deployment and of our projects and onboarding of our clients. You will work directly with clients to understand their needs and requirements. This role requires a combination of technical expertise, customer-centric approach, and problem-solving skills to ensure smooth implementation and customer satisfaction.

If you are passionate about leveraging technology to drive positive change and thrive in a client-facing role, we want to hear from you! Apply now to join our team and help us deliver exceptional solutions to our clients.

What You'll Be Doing (Responsibilities):

• Onboard, Implement and successfully deliver projects for recently signed customers


• Conduct project kickoff meetings, training sessions, and workshops with clients to facilitate understanding of the platform and project scope.


• Develop detailed project plans, timelines, and deliverables in alignment with client expectations and company objectives.


• Serve as the primary point of contact for clients throughout the implementation process, providing regular updates, addressing concerns, and managing expectations.


• Coordinate cross-functional teams, including Solution Engineers, Implementation Consultants, Developers, and Sales


• Identify and mitigate risks, issues, and dependencies that may impact project timelines or deliverables.


• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.


• Drive post-implementation reviews and lessons learned sessions to gather feedback and identify areas for improvement.


• Act as a trusted advisor to clients, offering insights, best practices, and recommendations to optimize their use of our platform and maximize ROI.


• Analyze and decipher customer pain points, designing solutions that align with the desired outcomes.

Who You Are (Requirements):

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field.


• 3-5 years experience, working in a dynamic, fast paced startup environment


• Proven experience in project management or implementation roles within the SaaS industry, (preferably in customer support or CRM)


• Strong understanding of project management methodologies, tools, and techniques


• Excellent communication skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels.


• Technical background and ability to grasp complex concepts related to software architecture, APIs, and integrations.


• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment, while maintaining attention to detail and quality.


• Strong problem-solving skills, with the ability to anticipate issues and proactively address challenges.


• Customer-focused mindset with a passion for driving positive customer experiences and outcomes.

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