Call Center Customer Service Representative/Sales rep

Job Description

Our office is in Cumming so you need reliable transportation to be there every day at your start time without fail. This is for an office job in a high call volume environment. You will be booking customers so a friendly voice is our first impression. As a moving company, moving can be stressful to customers so we like to remove that stress by providing exceptional customer service. We have lots of room for advancement for the right people.

Job Summary

EXPERIENCE IN SALES IS A HUGE PLUS. This is a sales and customer relations position. We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and booking all moves from our customers. You will getting all information and putting into a booking software.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment as well as being alone in an office.

Responsibilities:
• Answering incoming calls throughout shift
• Booking Moves through our computer system
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer queries
• Handle customer complaints respectfully and professionally
• Redirect customers to appropriate departments and teams when appropriate
• Generate knowledgable answers and providing the best packages for the jobs
• Ensure all voicemails are answered immediately
• Maintain professional relationships with customers through ongoing excellent customer service
• Follow up with callers on complaint/question status, ensure resolution
• Collaborate with other call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Requirements and Qualifications:
• High school diploma or equivalent (GED) required
• Customer service experience preferred
• Familiarity with moving companies a plus
• Excellent interpersonal communication skills
• Strong phone skills i.e. diction, active listening
• Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
• Time management skills
• Ability to multitask
• Outgoing, friendly, compassionate personality

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Types: Full-time, Part-time

Pay: $16.00 - $21.00 per hour

Application Questions
• How many years of Account Management experience do you have?
• How many years of call center experience do you have?
• How many years of customer service experience do you have?
• How many years of customer service skills experience do you have?
• How many years of sales experience do you have?
• What is the highest level of education you have completed?
• Do you have the following license or certification: Driver's License?

Work Location: Multiple Locations

Job Type: Full-time

Pay: $17.00 - $26.00 per hour

Benefits:
• On-the-job training

Work Location: In person

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