IT Technical Support
About the Role & Team
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
The IT Technical Support will assist the IT manager in all applicable responsibilities. Responsible for working with all lines of businesses, resort leadership and team members to assist in maintaining technological equipment. Perform problem identification, appropriate reporting to support teams and drive resolutions.
This position reports to the Technical Specialist and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.
What You Will Do
Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc.
Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc.
Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc.
Use call accounting application to generate call accounting reports and billing statements for special events and/or groups.
Perform technology room inspections for designated rooms. Verify accurate functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections and Lutron.
Perform problem solving and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately call out issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues.
Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager.
Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend meetings, trainings, stand-ups, functions and gatherings.
Here’s what you need to be successful at this job:
Minimum 1 years related experience.
Demonstrated ability to work with little to no supervision and make sound decisions.
Proven ability to call out high level decisions to appropriate leadership.
Knowledge in multiple systems, applications and hardware.
Knowledge of application, networking and hardware triage.
Excellent written and verbal communication skills.
Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors
Able lift and carry up to 50 lbs.
Able to appropriately use ladders up to 12 ft in height.
Able to stand for long periods of time or walk to distant locations and traverse up and down stairways.
Available to work various hours, extended hours, overnight, weekdays, weekends and holidays.
Required Education:
2-year college degree
Preferred Qualifications and Education
3+ years of related experience
4-year college degree
Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, informational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $27.32-$39.25 per year. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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