System Support Engineer (Remote)

We are looking for an experienced and self-motivated Remote System Support Engineer to manage and support enterprise IT systems and infrastructure. The ideal candidate will have hands-on expertise with Microsoft Azure, VMware, Veeam, Microsoft Exchange, Intune, anti-spam, and antivirus solutions. This role will be responsible for providing Tier 2/3 support, managing systems in hybrid cloud environments, and ensuring operational reliability and security. Key Responsibilities: • Provide remote technical support and troubleshooting for infrastructure issues (servers, email, cloud, security, and virtualization). • Administer and support Microsoft Azure services, including virtual machines, networking, storage, and access management. • Maintain and monitor VMware environments (vSphere, ESXi, vCenter), ensuring optimal performance and uptime. • Manage Microsoft Exchange Server (on-premises and/or Exchange Online), handling mailbox management, transport rules, and email delivery issues. • Configure and support Microsoft Intune for device management, compliance policies, application deployment, and endpoint security. • Manage and troubleshoot anti-spam and email security solutions (e.g., Microsoft Defender for Office 365, Proofpoint,Barracuda). • Administer and monitor antivirus/endpoint protection platforms (e.g., Microsoft Defender for Endpoint, Sophos, Trend Micro,kaspersky). • Perform backup and restore operations using Veeam Backup & Replication, and validate recovery strategies. • Implement and maintain security best practices across infrastructure. • Collaborate with other IT teams for system upgrades, patch management, and service improvements. • Maintain documentation for system configurations, standard operating procedures, and support tasks. • Participate in on-call rotation and respond to critical incidents or outages as needed. Required Skills & Qualifications: • 3–5 years of experience in systems support or infrastructure administration. • Proficiency in the following technologies: • Microsoft Azure (VMs, storage, RBAC, virtual networks) • VMware (vSphere, ESXi, vCenter) • Veeam Backup & Replication • Microsoft Exchange (2016/2019 or Exchange Online) • Microsoft Intune (device compliance, configuration profiles, app deployment) • Email security/anti-spam solutions (e.g., Defender for O365, Mimecast) • Antivirus/endpoint protection (e.g., Microsoft Defender, Sophos) • Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy. • Basic scripting skills (e.g., PowerShell) for automation and system management. • Solid understanding of IT security principles and endpoint protection. • Excellent analytical, communication, and problem-solving skills. • Ability to work independently and manage priorities in a remote environment. Preferred Qualifications: • Relevant certifications such as: • Microsoft Certified: Azure Administrator Associate • Microsoft 365 Certified: Endpoint Administrator Associate • VMware Certified Professional (VCP) • Veeam Certified Engineer (VMCE) • CompTIA Security+ or similar security certification • Experience supporting hybrid Exchange environments (on-prem and cloud). • Familiarity with ITIL-based service management tools and processes. Job Type: Full-time Apply Job!