Manager, Crew Learning

United States, Georgia, Atlanta

Crew Resources

22-May-2025

Ref #: 28672

How you'll help us Keep Climbing (overview & key responsibilities)

The Manager – Crew Resources will be responsible for establishing the strategy, curriculum, and execution of learning development for Crew Resources.

This individual will lead a team tasked with developing tailored materials specific to Crew Resources Operations and will also leverage existing best practices across Delta’s extensive customer-facing divisions to improve pilot-crew resources interactions including call de-escalation, single point of resolution, and frontline leader leadership development.

Responsibilities
• Establish the strategy, curriculum, and execution of learning development in line with Crew Resources strategic vision.
• Lead a team to develop tailored materials specific to Crew Resources functions.
• Teach curriculum when needed and be prepared to lead facilitations, training, and other learning opportunities.
• Lead the team to ensure the training lens is included in the user experience for all new technology deployments.
• Leverage feedback and other metrics to bring a data-drive approach to learning development, including survey results, assessments, and skill gap analyses.
• Continually work to invest in our team members, drive toward a consistency in execution, improve team morale and attract and develop strong performers.
• Ensure the training materials created are founded in the needs of the business, requiring each group to keep and maintain standard operating procedures that align with the training requested/needed by the customer.
• Determine appropriate delivery methods (online, in-person) and method of training (1 week in class, 1 week on the job training (repeated 4 x) vs. 4 weeks in class and then on the job training for 4 weeks) to address the needs of the teams.
• Provide learners the best chance of success to retain and then leverage the materials.
• Provide recommendations on how materials or complexities are best absorbed.
• Receive feedback from team and new employees on what is most effective and what areas have an opportunity for clarity or improvement, then execute on feedback.

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)
• Knowledgeable of learning theory, instructional design, delivery methods and best practices for training.
• Able to lead and teach a course
• Self-directed and highly motivated.
• Able to lead teams to deliver on challenging goals.
• Able to communicate effectively with all levels of organization.
• Strong organizational and leadership skills.
• 3 years job experience/education with Instructional Design or Education.
• Must have the aptitude to learn new technology and products quickly.
• Need to have exceptional writing and design skills, as well as strong editing skills; strong and transparent communication; and organization and interpersonal skills.
• Must be able to thrive in a fast-paced, project-driven organization.
• Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)
• Bachelor’s or advanced degree in Instructional Design, Education, or equivalent job experience/education.
• Experience designing and developing in various modalities including Instructor Led, Interactive, virtual, blended, eLearning and interactive Multimedia and OJT course development.
• Demonstrated experience with usability principles is preferred.
• Experience with Graphic Design and web development

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