Administrative Specialist II- Fin. Aid

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Closing Date: Type of Position: Clerical Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas Community College at Morrilton The University of Arkansas Community College at Morrilton (UACCM) is a proud member of the University of Arkansas System. The University of Arkansas System is comprised of land-grant research institutions, a teaching hospital, five community colleges, two schools of law, a presidential school, a residential math and science high school, and an online university, as well as divisions of agriculture, archaeology and criminal justice. These entities exhibit unmatched economic and social impact across the state by providing numerous academic and professional opportunities. Below you will find the details for the position currently available at UACCM including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please submit a request via Email to: [email protected] or by phone at (501) 208-5309 or (501) 977-2016. Applicants are required to submit a separate request for each position in which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] or by phone at (501) 208-5309 or (501) 977-2016. Department: Financial Aid Department's Website: Summary of Job Duties: The Administrative Support Specialist for Financial Aid works under the supervision of the Director of Financial Aid. The Administrative Support Specialist performs administrative duties related to student financial aid programs, performs general office filing and typing, serves as receptionist, and maintains financial aid records for the Financial Aid Department. This position is governed by federal and state regulations and institutional policies. JOB DUTIES AND RESPONSIBILITIES: 1. Meets the Basic Core Competencies of Teaming and Relationship Management for the Financial Aid Office: A. Builds trust-based relationships with other coworkers, stakeholders, and students B. Gives and receives constructive feedback appropriately C. Handles situations with diplomacy and tact D. Works well with others, even in the face of personal differences E. Continually upgrades technical knowledge and awareness of changes within the institution as well as state and federal changes F. Demonstrates effective communication, collaboration, and conflict management within and across the institution G. Works cooperatively with campus faculty, staff, and students to fulfill the Mission of the College. H. Contributes to student success through the delivery of quality student experiences in all aspects of financial aid services I. Goes above and beyond to deliver the best work performance and student experience possible 2. Administrative Duties: A. Gives instruction for completion of financial aid forms and examines the accuracy of documents submitted for the purpose of awarding financial aid B. Provides students with accurate information on the rules and regulations governing financial aid programs, and provides students with information regarding the status and eligibility for those programs. C. Assists students with completing the FAFSA application, YOUniversal application, UACCM and other various scholarship applications. D. In coordination with the Fiscal Support Analyst, reviews the website for necessary updates and updates financial aid forms on an annual basis. E. Notifies students of upcoming financial aid deadlines. F. Types letters, reports, forms, memorandums, cards, and/ or other documents. G. Monitors office supply levels and submits purchase requests as necessary. H. Assists students with needed items as requested and monitors and corrects issues on in Workday. I. Maintains a systematic way of scanning and indexing files in order to aid with the retrieval of needed documentation. J. Reviews and answers questions from the Financial Aid email account. K. Monitors Financial Aid documents submitted in person or via email, processes documents submitted, and communicates with student if documents not accurately submitted. 3. Receptionist Duties: A. Answers telephone in a professional manner. B. Greets students and visitors promptly in a courteous manner. C. Processes incoming and outgoing mail promptly. D. Exhibits positive skills in dealing with students and employees. E. Create and Maintain Financial Aid electronic calendar. 4. Default Management: A. Coordinates with Director of Financial Aid to determine prior loan students to review for default management strategy. B. Maintains lists of prior loan students to email, mail, and/or call regarding prospective defaults on prior student loans, including notes of engagements and contacts made. C. Checks NSLDS for prior loan student loan repayment history and contact information for loan servicers. D. Works with federal work-study students on email, mail, and call campaigns for default management on prior loan students. 5. Special Projects: A. Assists Financial Aid Analysts, Specialist, and Director with various projects. B. Assists with Financial Aid Nights and other various events. C. Performs other duties as assigned. Qualifications: MINIMUM QUALIFICATIONS • The formal education equivalent of a high school diploma • One year of work experience in a specialized or related area applicable to work performed. Other job-related education and/or experience may be substituted for all or part of these basic requirements upon recommendation and approval by the Chancellor. PREFERRED QUALIFICATIONS: • Working knowledge of Title IV Rules and Regulations and Satisfactory Academic Progress • Working knowledge of Arkansas Division of Higher Education Rules and Regulations Additional Information: KNOWLEDGE, SKILLS & ABILITIES: • Proficient in the use of computers and computer programs such as, but not limited to Microsoft Outlook, Word, Excel. • Ability to analyze documents to determine compliance with rules, regulations, and procedures. • Ability to conduct research and compile data into report form. • Ability to communicate effectively, both orally and in writing. • Able to multi-task, prioritize work, work independently and as a member of a team • Able to maintain working knowledge of and practice FERPA, Title IV, ADHE, TAA, & TRA Rules and Regulations. • Ability to establish and maintain filing systems, answer phones and direct calls appropriately. • Able to work cooperatively and effectively with a diverse student, employee, and visitor population Salary Information: $28,000-$29,000, Commensurate with education and experience Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s) Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Shelby Beck HR Analyst All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry, Substance Abuse Testing The University of Arkansas Community College at Morrilton (UACCM) is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check, sex offender registry check, and drug screen. For certain positions, there may also be a financial (credit) background check and/or a Motor Vehicle Registry (MVR) check. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting Frequent Physical Activity: Repetitive Motion, Standing, Talking Occasional Physical Activity: Reaching, Walking Benefits Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)

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