Remote IT Support Assistant
Remote IT Support Assistant at Spherion
Looking for technical support jobs in the US? Spherion is hiring Full-Time Remote IT Support Assistants to join our team nationwide, offering an exciting opportunity to work with a leading staffing and workforce solutions provider. This entry-level technical support job is ideal for individuals who excel at troubleshooting tech issues, assisting clients, and thriving in a fully remote, tech-driven environment. As a Remote IT Support Assistant, you’ll support Spherion’s mission to deliver exceptional client experiences, resolving software, hardware, or network-related inquiries for clients in various industries. Perfect for those seeking a stable full-time role, this position offers comprehensive training, competitive benefits, and growth opportunities with a trusted brand. With opportunities across the US, this role places you in a dynamic workplace where your efforts enhance customer satisfaction.
Role Overview
The Remote IT Support Assistant role at Spherion is critical to helping clients resolve technology-related issues, from software glitches to device troubleshooting. You’ll diagnose problems, provide solutions, and ensure satisfaction through technical expertise and empathy. This full-time technical support job is designed for those who thrive in a remote, customer-facing environment where problem-solving is key. Your contributions will uphold Spherion’s reputation for excellence, ensuring client success. This position is ideal for entry-level candidates, with no prior experience required, as Spherion provides extensive training.
Key Responsibilities
- Your role combines technical support, customer service, and issue resolution:
- Troubleshoot Issues: Diagnose and resolve software, hardware, or network problems.
- Assist Clients: Guide clients through technical solutions via calls or chats.
- Maintain Records: Document interactions and solutions in CRM systems.
- Ensure Quality: Meet service standards for technical support metrics.
- Collaborate with Team: Share feedback to improve processes and client outcomes.
- Meet Metrics: Achieve support volume and satisfaction targets.
- Ensure Compliance: Follow company and client data security policies.
- Support Operations: Assist with escalations or follow-up tasks.
These tasks require a technical mindset, adaptability, and customer focus.
About Spherion
Spherion, founded in 1946 in Troy, Michigan, is a leading staffing and workforce solutions provider, serving clients in technology, healthcare, and administrative sectors. Headquartered in Atlanta, Georgia, Spherion fosters a remote-friendly, inclusive workplace, offering robust training programs and career advancement opportunities for employees at all levels.
Benefits
- Spherion offers a competitive benefits package for full-time employees:
- Flexible Scheduling: Remote work with structured shifts.
- Health Benefits: Comprehensive medical, dental, and vision plans.
- Training: Comprehensive training in technical support and customer service.
- Career Growth: Pathways to roles like Technical Lead or Support Specialist.
These benefits make this role an excellent choice for technical support careers.
Requirements
- Qualifications include:
- Customer-Oriented Mindset: Empathy and professionalism in client interactions.
- Flexible Availability: Availability for full-time shifts, including evenings or weekends.
- Tech Proficiency: Comfort with software, devices, and basic troubleshooting.
- No Prior Experience Required: Comprehensive training provided.
Spherion’s training ensures you’re equipped to excel in this role.
Career Path
- The Remote IT Support Assistant role builds skills in technical support, customer service, and problem-solving. Career growth opportunities include:
- Technical Lead: Oversee support teams and manage escalations.
- Customer Success Specialist: Manage client technical accounts.
Skills are transferable to other tech support or customer service roles across the US job market.
Work Environment
The work environment at Spherion is remote, professional, and client-focused. You’ll work from home using advanced diagnostic and communication tools, supported by a collaborative team. The role involves phone or chat-based support, all within a secure, inclusive workplace that values diversity and innovation.
Call to Action
Ready to launch your technical support career with Spherion? Apply now for this full-time technical support job. This entry-level job offers remote work, comprehensive training, and career growth opportunities. Submit your application today to join a leading staffing provider!
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