Online Technical Support Ups Specialist (Remote) Recruiting fresh talent
- Online Technical Support UPS Specialist (Remote) Recruiting Fresh Talent**
- Job Summary:**
Are you looking for an exciting career opportunity with UPS? We are actively recruiting fresh talent for the role of an Online Technical Support UPS Specialist. This is a full-time, remote position with a competitive salary paid on an hourly basis. Enjoy a flexible schedule that allows for a healthy work-life balance from the comfort of your home. In addition, we offer an array of benefits including comprehensive health and dental insurance, paid training, paid vacations, and more.
*Description:**
Join our dynamic team at UPS, a global leader in logistics, as an Online Technical Support Specialist. In this role, you will be at the forefront of providing exceptional technical support to our customers. Your primary focus will be on delivering high-quality solutions and assistance to ensure our customers success and satisfaction.
As a Technical Support Specialist, you will utilize your technical expertise to troubleshoot and resolve a wide range of complex technical issues related to our services and products. You will work closely with a dedicated team of professionals and engage directly with customers via various communication channels, ensuring timely and efficient technical support.
Your role will also involve collaborating with cross-functional teams to escalate issues when necessary, as well as providing feedback to improve processes and enhance customer experiences. Your insights will contribute to the development of innovative solutions and improvements in service delivery. *Requirements:**
Strong problem-solving skills and technical aptitude.
Excellent communication and interpersonal abilities.
Ability to work independently with a high degree of self-motivation.
Proficiency in using various digital communication tools and platforms.
A customer-centric approach with the ability to understand and address customer needs.
Ability to manage multiple tasks effectively and prioritize workload.
Basic understanding of logistics or experience in a related field is a plus. *Responsibilities:**
Provide timely and effective technical support to customers via phone, email, and chat.
Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
Escalate unresolved issues to the appropriate departments for further investigation.
Document customer interactions and technical issues accurately in our support system.
Continuously update knowledge of products, services, and industry developments.
Collaborate with team members to share insights and best practices.
Contribute to the development and improvement of support resources and documentation.
*Benefits:**
Comprehensive health and dental insurance coverage.
Paid training programs to enhance skills and career development.
Generous paid vacation and personal days.
Flexible work schedule offering a balance between personal and professional life.
Opportunities for career advancement within the company. *Educational Qualifications:**
A bachelor s degree in a related field is preferred but not mandatory.
Relevant certifications in technical support or customer service are advantageous.
*Experience:**
Previous experience in a technical support role is beneficial but not required for entry-level applicants.
*Company Overview:**
UPS is a global leader in logistics, dedicated to providing innovative solutions and exceptional service to customers worldwide. With a rich history and commitment to excellence, we pride ourselves on fostering a diverse and inclusive work environment. At UPS, we believe in empowering our employees to reach their full potential and make a meaningful impact. Join us on our mission to connect the world and become part of a team that values integrity, accountability, and continuous improvement.
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