Sr Admin, ITOC
About the position
The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams.
- Responsibilities
- Manage, coordinate, and communicate all Priority 1 incidents until fully resolved. ,
- Guide and coach ITOC team members in analyst and admin roles. ,
- Handle all escalations and senior leader communications. ,
- Perform daily system monitoring and verify the integrity and availability of all systems. ,
- Review system and application logs and verify completion of scheduled jobs. ,
- Administer and monitor corporate and managed services cloud-based systems. ,
- Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc. ,
- Assist with patch management in production environments. ,
- Create and maintain configuration documentation, system and operations documentation, and knowledge base articles. ,
- Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios. ,
- Monitor ticket tracking system for newly assigned tasks. ,
- Monitor and report on all networks, systems, and applications in a 24x7 operations center. ,
- Handle routine operations requests such as adding new users and restarting services. ,
- Implement and follow all policies and procedures for monitoring, testing product availability, and incident management.
- Requirements
- Associate degree or equivalent experience. ,
- 5-7 years' experience in a related field. ,
- Prior experience with major incident management programs is a plus. ,
- Experience with NOC tools, network management systems, and escalation procedures. ,
- Solid understanding of Windows administration and application resource utilization monitoring. ,
- Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware. ,
- Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc. ,
- Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud. ,
- Experience in managing and supporting virtualized environments in VMWare. ,
- Basic understanding of load-balancers and web session state troubleshooting. ,
- Ability to identify inefficiencies and provide solutions to improve systems and processes. ,
- Experience supporting web application solutions including PaaS, SaaS, and IaaS. ,
- Excellent verbal and written communication skills. ,
- Ability to multitask and prioritize effectively. ,
- Proven decision-making abilities. ,
- Ability to adapt to fast-paced environments. ,
- Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment.
Nice-to-haves
- Benefits
- Travel perks for team members ,
- Opportunities for personal and professional growth ,
- Empowerment to bring full self to work
Apply Job!