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Customer Service Support Specialist

Remote, USA Full-time Posted 2025-05-22

Customer Service Support Specialist
Location: Newbury Park, CA
Salary: $20-$24 per hour DOE
Schedule: M-F 8AM to 5PM
We are seeking a dedicated Customer Service Support Specialist to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager.

    Responsibilities
  • Create Excel spreadsheets with product data.
  • Update and maintain master product files.
  • Send invoices and shipment details promptly.
  • Manage product data in shipping portals.
  • Edit and upload images for web use.
  • Respond to customer and supplier inquiries.
  • Answer customer emails and phone inquiries.
  • Process returns, exchanges, and cancellations efficiently.
  • Handle out-of-stock notifications for orders.
  • Print labels and reformat addresses for shipping.
  • Greet visitors and ensure NDA compliance.
  • Perform general clerical and support tasks.
  • Supervise and train customer service team.
  • Assign tasks and balance workloads daily.
  • Develop and optimize customer service procedures.
  • Resolve escalated issues beyond staff level.
  • Monitor and improve departmental performance metrics.
  • Track and enter data for accurate billing.
  • Requirements
  • Demonstrated experience working within the consumer goods field.
  • Expertise in Microsoft Excel, including the creation and use of complex formulas.
  • Proven ability to communicate effectively, both verbally and in writing.
  • Exceptional attention to detail and organizational skills.
  • Familiarity with the Shopify platform is highly desirable.
  • A dependable team member with strong analytical and problem-solving skills.
  • Minimum of a High School Diploma or equivalent; a College Degree is preferred.
  • Benefits:
  • Health, Dental, and Vision Benefits Eligible

Compensation / Pay Rate (Up to): $20.00 - $24.00

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