Urgent Hiring! Account Manager for Automotive Industry
We are seeking a proactive and dedicated Account Manager to join our team. The ideal candidate will play a crucial role in transitioning new clients from the sales team to onboarding, providing ongoing guidance and support on a weekly basis, and monitoring the performance of our services. This position requires exceptional communication skills, a client-focused mindset, and the ability to manage multiple accounts effectively.
Key Responsibilities:
- Client Transition and Onboarding:
- Collaborate with the sales team to ensure a smooth handover of new clients.
- Guide new clients through the onboarding process, ensuring they understand and can utilize our services effectively.
- Customize onboarding plans to meet the unique needs of each client.
- Client Support and Guidance:
- Provide weekly check-ins with clients to offer ongoing support and address any questions or concerns.
- Develop strong, long-term relationships with clients, ensuring their satisfaction and retention.
- Proactively identify opportunities for clients to maximize the value of our services.
- Performance Monitoring:
- Regularly review and assess the performance of the services provided to clients.
- Analyze client data and feedback to identify trends, issues, and opportunities for improvement.
- Prepare and present performance reports to clients, highlighting successes and areas for enhancement.
- Collaboration and Communication:
- Act as a liaison between clients and internal teams, including sales, support, and product development.
- Ensure that client feedback is communicated to relevant teams for continuous improvement.
- Participate in team meetings and contribute to the development of strategies to enhance client satisfaction.
- Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience as an Account Manager or in a similar role.
- Strong understanding of client relationship management and customer service principles.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to manage multiple accounts and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong analytical skills and attention to detail.
- Preferred Skills:
- Experience in the BPO and automotive sectors.
- Familiarity with performance metrics and data analysis.
- Problem-solving aptitude and the ability to work under pressure.
- Why Join Us:
- Be part of a dynamic and supportive team.
- Opportunity to make a significant impact on client success and company growth.
- Competitive salary and professional development opportunities.
- Fully remote work
Job Type: Full-time
Expected hours: 40 per week
- Application Question(s):
- Do you have account management experience in the automotive industry?
Work Location: Remote
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