Account Manager [Remote, USA resident citizens only]
Pro Impressions Marketing is seeking an Account Manager to maintain good relationships with team members, provide excellent customer service, and assist executives. The ideal candidate must be positive, results-oriented, have problem-solving skills, and possess strong writing and phone skills. A basic understanding of the sales process and proficiency in G Suite is preferred. Candidates must be self-motivated, have personal experience in social media, and able to work remotely with a stable and speedy internet connection. Interested applicants should include their resume for consideration. Join our team and grow your career with us!
Description
- Priorities
- Maintaining quality working relationships with other team members
- Building relationships and using effective communication with clients on new tasks, status of current tasks and end results
- Good communication with specialists working on task details and client priorities
- Good communication with project managers on project status
- Good communication with management on client relationships and results
- Monitoring end results and working to improve them
- Requirements
- Must be a citizen and resident of the United States of America
- Working computer with a camera and microphone
- Reliable internet connection
- Positive, driven attitude
- Results-oriented to meet goals
- Problem-solving mind
- Knowledge of process for different types of tasks that the company must complete
- Clear and diplomatic communication style
- Trust in team members’ abilities to complete work
- Analytical mind
- Tasks
- Receive work requests from clients, gathering necessary details and all assets to successfully complete work and clearly communicate them to project manager.
- Always answer the phone if able to be available to clients and create tasks to follow-up.
- Respond to emails and any voicemails daily and taskify follow-up.
- Check in with project manager on key tasks nearing deadline to identify and potential issues that will need to be communicated to clients.
- Notify clients of completed tasks including links to completed work or attached finished work.
- Communicate with project managers on priorities when tasks are competing for team resources and deadlines.
- Review and send out blog posts on a weekly basis.
- Analyze monthly reports and communicate with specialists as needed to identify the cause of any unexplained increases or decreases in traffic or leads, complete Status Summary on reports and then send to clients.
- Periodically, proactively communicate with clients to check-in and ask about any new initiatives or shifting priorities at their offices, then translate these into tasks or communication shared with project management or appropriate team members.
- Periodically collaborate with project managers on ways to improve communication and efficiency of task creation, management and transfer.
- Periodically communicate with management regarding workload and any issues found to be positively or negatively impacting results.
- Benefits
- Work schedule is 7am-5pm Monday through Thursday with an hour lunch break. Enjoy a 3-day weekend every week!
- Health insurance (Anthem Gold PPO) - Company pays 80% of the monthly premium for the employee, 50% of the premium for any dependents
- Dental insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
- Vision insurance - (Guardian) - Company pays 50% of the monthly premium for the employee
- Life insurance - (Guardian) - $50,000 life insurance policy paid in full by Pro Impressions Group
- 401K with 3% matching contributions
PTO policy
Base Rate
88 hours per year
3rd Anniversary
128 hours per year
5th Anniversary
168 hours per year
10th Anniversary
208 hours per year
Applicants who answer our question about being detail-oriented with the phrase "rock star" in their response will receive priority consideration.
Salary
$31,200 - $47,000 per year
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