Virtual Apron Support Specialist

Description: • The Virtual Support Specialist is part of the Services Operations Selling Center Contact team. • This role engages and supports both online customers and can interact virtually with our in-store customers. • The specialist will assist customers with leveraging the online configurator tool and answering questions about order status. • Responsible for qualifying new customers and may sell directly to customers as needed. • Drive sales through consultative selling and contribute to personal and team sales goals. • Follow-up with vendors and stores on customer projects to help expedite and communicate timelines. • Most of the time is spent sitting in a comfortable position with infrequent unpleasant conditions. Requirements: • Must be 18 years of age or older • Must be legally permitted to work in the United States • Working knowledge of Microsoft Office Suite • Excellent written and verbal communication skills • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers • Consultative Selling Experience • Passion for providing excellent customer service to meet their needs • 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience • Advanced knowledge of door and window design and installation • Ability to perform responsibilities of the role with minimal supervision Benefits: Apply Job!