Part-time Customer Support Representative - Chat (Not Remote Position)
Job Description:
Gubagoo, a subsidiary of Reynolds and Reynolds, is in search of a Customer Support Representative specializing in chat interactions to bolster our team. In this role, you will engage in online conversations with customers on behalf of our automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue.
COMPANY CULTURE: Gubagoo cultivates a professional yet relaxed and enjoyable work environment. We are looking for individuals who exude positivity and energy, value exceptional customer service, and thrive in a technology-driven setting.
- RESPONSIBILITIES:
- Engage and assist customers across various inquiries through online chat
- Deliver accurate information regarding products and services via chat
- Facilitate appointment scheduling by focusing on specific appointment details
- Collect customer contact information for lead generation and client evaluation
- Summarize customer interactions based on their specific needs for client consideration
- Develop and update a repository of knowledge on the latest products and services
WORK SCHEDULE:
We’re looking for team members who can commit to working at least 4-hour time blocks between 7:00 AM – 8:30 PM after first week of training.
Training:
During your first week, you will train Tuesday through Saturday, 10:00 AM – 6:30 PM, before moving into your regular shift.
- Requirements:
- Previous customer service or automotive experience is a bonus—not a requirement
- Proficiency in basic internet and Windows-based computer operations
- Strong multitasking skills are preferred, gaming experience is a plus
- A positive, professional attitude with great people skills
- Exceptional written and verbal communication skills
- Comfortable adapting to change and working in a fast-paced environment
Benefits:
At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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