Remote Call Center Sales Representative (Texas)
About the position
As a Remote Call Center Sales Representative, you will be responsible for selling high-value products, such as appliance maintenance agreements, to customers of Sears and other clients. The role requires strong influencing skills, a passion for customer service, and integrity. The company offers training and a supportive environment to help you succeed in achieving outstanding compensation potential.
- Responsibilities
- Contacts customers via telephone to sell product Maintenance and Protection Agreements ,
- Engages decision-makers and applies skills in communication, customer service, and problem-solving ,
- Delivers a sales presentation that is partially scripted, adapting as needed ,
- Offers the best value for the customer in terms of price, discounts, and additional products ,
- Stresses features and benefits of the Protection Agreement ,
- Fields questions and overcomes objections raised by customers ,
- Corrects customer information on record when appropriate ,
- Closes the sale while respecting the customer's rights ,
- Mails proposals and literature when requested ,
- Follows through and calls back as per commitments ,
- Works with team members to provide high-level customer service and meet team goals ,
- Complies with selling policies, procedures, and company ethics ,
- Completes leads, sales processing, and recording ,
- Performs other duties as assigned
- Requirements
- High school diploma or equivalent ,
- Less than one year of related experience ,
- 18 years of age or older ,
- Ability to complete internal documentation ,
- Ability to present information to and communicate with customers and associates ,
- Ability to perform basic arithmetic operations ,
- Ability to apply reasoning and comprehension to carry out instructions ,
- Ability to deal with problems involving concrete variables ,
- Ability to demonstrate good intuition ,
- Ability to be assertive, self-motivated, and possess drive ,
- Ability to communicate effectively in spoken and written English ,
- Ability to enter data efficiently using a keyboard and operate a mouse ,
- Ability to meet physical requirements of frequent sitting and some standing and walking ,
- Ability to maintain composure in difficult situations
- Nice-to-haves
- Sales experience in person or over the phone
- Benefits
- Hourly compensation with performance-based incentives ,
- Training and development opportunities ,
- Supportive work environment
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