Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative (Remo
About the position
As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative at Concentrix, you will play a crucial role in providing exceptional customer service to clients. This position requires an active Personal Lines or Property and Casualty resident insurance license, allowing you to interface with customers through inbound and outbound calls, as well as online communications. Your primary responsibility will be to assist customers with their inquiries, resolve routine problems, and provide information regarding various client products and services. This role is designed for individuals who are passionate about delivering outstanding customer experiences and are eager to contribute to a diverse and inclusive workplace. At Concentrix, we pride ourselves on fostering a people-first culture that emphasizes personal and professional growth. As part of our team, you will have access to comprehensive training programs and ongoing support to help you succeed in your role. We believe in promoting from within, with approximately 80% of our managers and leaders having been promoted from entry-level positions. This commitment to career development is reflected in our extensive Learning and Leadership Development programs, which are designed to help you achieve your career aspirations. In this remote position, you will actively listen to customers, identify their needs, and provide tailored advice on plan options, coverages, and pricing. You will be responsible for processing new and amended enrollments while ensuring that our clients' customers receive authentic and positive experiences. Your ability to communicate fluently in both Spanish and English will be essential in delivering expert customer service to a diverse clientele. This role is not just about answering questions; it's about building relationships and making a difference in the lives of our customers.
- Responsibilities
- Actively listen and ask questions to identify customer needs. ,
- Advise on plan options, coverages, and pricing. ,
- Process new and/or amended enrollments. ,
- Ensure clients' customers enjoy authentic experiences. ,
- Deliver expert customer experiences with a smile. ,
- Work with both English and Spanish speaking customers.
- Requirements
- 1+ years of customer service experience. ,
- Active Personal Lines or P&C resident license. ,
- Able to communicate fluently in Spanish and English (test required). ,
- High school diploma or GED. ,
- Proficiency in fast-paced multi-tasking. ,
- Eagerness to learn new technologies. ,
- Passion for helping others. ,
- Patient and empathetic nature. ,
- Ability to pass a background check. ,
- Must reside in the United States or have a valid U.S. address for residence.
Nice-to-haves
- Benefits
- Pay rate of $20/hr. for bilingual Spanish/English agents. ,
- Paid training (Classroom: 7 Weeks and Transition: 7 Weeks). ,
- Lucrative employee referral bonus opportunities. ,
- Company networking opportunities with organized groups. ,
- 401K with company match. ,
- Paid PTO and holidays. ,
- Medical, dental, and vision insurance. ,
- Comprehensive Employee Assistance Program (EAP). ,
- Health and wellness programs. ,
- Mentorship programs. ,
- Programs supporting diversity, equity, and inclusion. ,
- Celebrations for various company events.
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