Amazon Connect Implementation Specialist
Amazon Connect Consultant
5-6 roles
100% Remote
Oxford s client is seeking an Amazon Connect Implementation Specialist to support the foundational launch of Amazon Connect for a large insurance provider. The specialist will work closely with AWS and customer teams to design, implement, and optimize the Amazon Connect framework within a non-production environment. The role will include providing architectural guidance, migration support, and building key capabilities to enable scalable, efficient, and transparent communications solutions
- Key Responsibilities:
- Collaborate with AWS and customer teams to design and implement an Amazon Connect instance, following AWS infrastructure best practices.
- Assist with the migration of existing Cisco-based telephony services to Amazon Connect as part of a data center shutdown project.
- Implement selective voicemail capabilities with intelligent message routing and tracking, tailored for individual agents.
- Develop and deploy a mobile solution to support field personnel with real-time transparency, performance metrics, and monitoring.
- Build an internal proof-of-concept (POC) for an AWS-Carrier integrated Mobility Fixed-Mobile Convergence (FMC) solution.
- Provide ongoing advice and best practices for Amazon Connect configuration, rollout, and agent onboarding.
- Troubleshoot and resolve technical issues during implementation and assist with knowledge transfer to customer teams.
- Required Qualifications:
- Strong experience with Amazon Connect architecture, design, and deployment.
- Knowledge of AWS services, and best practices related to cloud contact center solutions.
- Hands-on experience migrating telephony systems (Cisco to AWS Connect experience preferred).
- Familiarity with building and supporting mobile solutions for field teams, including monitoring and reporting functionalities.
- Understanding of Fixed-Mobile Convergence (FMC) concepts and AWS-Carrier integration models.
- Excellent communication, documentation, and stakeholder management skills.
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