NOC Network Engineer I - Night and Evening Shift

NOC Network Engineer I - Night and Evening Shift Department: Broadband - Network Engineering Services Employment Type: Full Time Location: Remote Reporting To: Tom Lewis Description We are now seeking an experienced and qualified individual to join our team as a Network Engineer I working remotely as part of our NOC team. We offer a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge to real-world networks, career growth, and advancement opportunities. Responsibilities & Duties ? Proactively monitor and maintain customer network infrastructure. ? Create and manage tickets for network issues. ? Troubleshoot network and server problems. ? Document network configurations, processes, and troubleshooting steps. ? Perform routine maintenance and software upgrades on customer equipment. ? Escalate complex issues to appropriate resources. ? Communicate technical concepts clearly and concisely. ? Develop knowledgebase solutions for common issues. ? Work flexible shifts and participate in on-call rotation. ? Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner. Qualifications Education: ? A bachelor?s degree in computer/management information systems, engineering, computer science, or equivalent is required. ? Experience may be considered in lieu of a degree requiring a high school diploma or GED. Experience: ? Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line. ? Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles. ? 1-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks. Preferred candidates will have worked in an NOC environment in a previous role. Skills: ? Ability to work in a fast-paced, team-oriented environment. ? Excellent problem-solving and analytical skills. ? Strong communication and interpersonal skills. Additional Information Work Schedule: ? Full-time, non-supervisory. ? Specific shifts may vary, but the night and evening team is generally scheduled between 6 PM and 8 AM Central time and operates seven days a week. ? On-call required. Compensation: JSI offers a rewarding and challenging career at every level of the organization. We are dedicated to supporting our employees with: ? A competitive salary and comprehensive benefits package ? Health Insurance (Medical, Dental, Vision) ? Retirement Plan ? 401(k) ? Paid Time Off (vacation, sick leave, and holidays) ? Life and Disability Insurance ? A diverse, dynamic, and engaging work environment ? Ongoing training and educational opportunities ? Professional growth and development initiatives At JSI, we are committed to fostering an environment where our employees can thrive both personally and professionally. Travel: ? Occasional Apply Job!