Ticket/Gate Agent (Customer Service Agent) - MSN

About the position As a Ticket/Gate Agent at Delta Air Lines, you will play a vital role in ensuring that customers have a smooth and enjoyable travel experience. This entry-level position involves greeting customers, assisting with ticketing and baggage check-in, and managing the boarding process. You will be responsible for ensuring that all travel documentation is accurate and that customers are guided throughout the airport. The role requires a commitment to safety and security while providing excellent customer service. Responsibilities • Owning the check-in process, boarding process, and seat availability. , • Making gate announcements and ensuring customers have the accurate travel documentation. , • Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. , • Operating loading bridges and managing aircraft doors. , • Escorting unaccompanied minors and disabled passengers throughout the airport. , • Working between 20 and 40 hours per week based on seniority and operational needs. Requirements • High school diploma, GED, or high school equivalency. , • At least 18 years of age and authorization to work in the United States. , • Proficiency in English with strong verbal and written communication skills. , • Basic digital literacy and ability to pass a physical ability test (PAT). , • Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal. Nice-to-haves Benefits • Adoption assistance , • Dental insurance , • Disability insurance , • Employee assistance program , • Health insurance , • Life insurance , • Paid holidays , • 401(k) with generous company contributions up to 9% , • Up to 2-weeks of vacation for new hires , • Up to 56 hours of paid personal time within a 12-month period , • 12-weeks of paid maternity/parental leave for birthing parents , • 2-weeks of paid parental leave for non-birthing parents , • Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance , • Family care assistance through fertility support, surrogacy and adoption assistance , • Holistic Wellbeing programs , • Domestic and International space-available flight privileges for employees and eligible family members , • Career development programs , • Access to over 500 discounts and specialty savings through Deltaperks Apply Job! Apply to this Job