Part-Time Customer Support Representative - Temporary

About Us
Zentro is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. Zentro is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we're actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online... today, tomorrow, and beyond.

Role

Part-time Customer Support Representative – Temporary/Seasonal

Part time temporary/seasonal position (approximately March – September). This position is part-time (20-29 hours/week) and will likely end in September. This position is a fully remote/work-from-home position.

Essential Duties and Responsibilities
• Part time Seasonal position (March – September)
• Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
• Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
• Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
• Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
• Troubleshoot advanced networking protocols within the company network.

Qualifications:
• High School Diploma or Equivalent Education
• Requires (2) years of either previous networking or technical support experience
• Requires (2) years of call center experience
• Requires (1) year of previous sales experience
• Intermediate level Networking connectivity knowledge and troubleshooting. Understanding ofc computer hardware, and consumer wireless routers.
• High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
• Must have a distraction free dedicated workspace

Compensation
• Salary: $12/ hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
• Part-time sick leave
• **This position requires that you use your own equipment***
BYOD (Bring your own device requirements)Windows 11 operating system (No MACS or Chromebooks)Minimum of 8GB RAMMust be able to connect directly to your modem with an ethernet cableMust be able to connect to a USB headsetA camera will be required for training and any meetingsMinimum of 50 Mbps download and 25 Mbps uploadWe will only provide a headset/keyboard and mouse

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