Senior Manager, Digital Shopping Experience and Optimization

You will drive a forward-thinking eCommerce shopping optimization strategy that distinguishes Apple official digital stores as the top destinations for shopping Apple products. Collaborating with various cross-functional teams, you will design exceptional digital shopping experiences across the entire customer journey, from conception through to execution and optimization. Responsible for the end-to-end customer journey and shopping optimization of our web platforms including buying experiences, affordability and payments, and transactions.Clearly understands the business and shopper engagement from a customer journey and experience perspective, reports out regularly on performance and identifies actionable insights. Craft original views on market & competitor trends, in order to create strategic vision and presentations that inform cross-functional partners of business priorities, opportunities, and performance.
• Provide feedback on new solutions and designs in large cross-functional forums with a deep focus on customer experience and business priorities.
• Inspires, develops and leads a high performing team of Digital Experience professionals.

Minimum Qualifications
• 15+ years experience in a retail e-commerce, strategy, and/or customer experience function.
• 10+ years of people leadership, developing and managing a team of individual contributors including at senior levels.
• Deep expertise in digital commerce standard methodologies and proficient knowledge of emerging technologies.
• Experience working closely with creative and UX teams to create innovative customer experiences and define shopping journeys.
• Superb communication and presentation skills, with the ability to effectively convey complex analysis and data insights to both technical and non-technical partners, including extensive experience presenting to leadership groups and executives.

Preferred Qualifications
• A strong understanding of global trends and eCommerce consumer behavior.
• Thrives in an ambiguous, fast-paced environment operating at both strategic and tactical levels with a strong attention to detail.
• Ability to work collaboratively in a cross-functional environment and effectively manage multiple priorities.
• Proven leadership in establishing and implementing a vision, goals and strategic and tactical execution plans.
• Proven people manager who builds capabilities of individuals and teams through effective employee development, involvement, communication and coaching.
• Actively contribute to an inclusive environment through inclusive hiring, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others.

Core Skills: Business development
Other Skills: Payments
Seniority: Senior

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