Live Chat Agent
Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.
- Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services while addressing customer concerns.
- Utilize effective phone etiquette to create a positive customer experience.
- Conduct outbound calling to follow up on customer issues or feedback.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Requirements
- Previous experience in a call center or client services environment is preferred.
- Strong communication skills in English, both verbal and written.
- Proficient in data entry with attention to detail.
- Ability to type efficiently while engaging with customers.
- Familiarity with customer support software and tools is a plus.
- A positive attitude with a commitment to providing excellent customer service.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding support that makes a difference for our customers!
Job Type: Full-time
Pay: $18.31 - $19.47 per hour
Expected hours: 35 per week
- Benefits:
- Health insurance
- Paid time off
- Referral program
- Shift:
- 8 hour shift
Work Location: Remote
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