Customer Service?/Order Entry II
ASJ - 49946 - Customer Service/Order Entry II
Summary:
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
This position will be on-site in Colorado Springs. Remote work will be required from time to time, which will require a personal Smartphone for VPN system access.
First point of customer contact for general inquiries like pricing, products, scheduling, etc.
Builds and maintains the business relationship with clients by providing prompt and accurate service to promote customer loyalty.
Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Performs, as a skilled worker, a number of Customer Service support tasks.
Determines, based upon professional knowledge, how best to approach the task and how to solve abnormalities.
Analyzes abnormalities that occur within own working area and identifies the cause and remedies based upon professional knowledge and insights.
Completes work with a limited degree of supervision.
Minimum Qualifications: Experience: 2-5 years of experience in position or specialization.
Education: High-school/Associates or equivalent experience if applicable. Certification if applicable. A strong attention to detail is a must.
Additional Responsibilities: Working with the Invoicing Team. Daily sorting of printed invoices. Mailing of printed invoices (invoices will be taken to another building). Scanning of invoices. Emailing needed scanned invoices to customers. Renaming intercompany invoices and saving them to a SharePoint site. #J-18808-Ljbffr
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