Virtual Customer Support - Entry Level

<strong>Position:</strong> Virtual Customer Support - Entry Level

<strong>Location:</strong> Remote

<strong>Job Type:</strong> Full-time

<strong>About HappyGo Travel Services:</strong> HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

<strong>Responsibilities:</strong>

<strong>Customer Service:</strong> <ul> <li>Communicate with clients via phone, email, and chat to understand their travel preferences and requirements.</li> <li>Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities.</li> <li>Handle inquiries, concerns, and complaints professionally and promptly.</li> </ul> <strong>Booking and Scheduling:</strong> <ul> <li>Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences.</li> <li>Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations.</li> <li>Confirm bookings and send detailed itineraries to clients.</li> </ul> <strong>Destination Knowledge:</strong> <ul> <li>Stay updated on travel trends, visa requirements, and safety information for various destinations.</li> <li>Offer insights and suggestions for travel experiences that match client interests.</li> </ul> <strong>Administrative Tasks:</strong> <ul> <li>Maintain accurate records of bookings, payments, and client interactions using our CRM system.</li> <li>Process payments and handle invoicing as needed.</li> </ul> <strong>Benefits:</strong> <ul> <li>Competitive salary with performance-based bonuses.</li> <li>Remote work opportunity, allowing for flexible hours and work-life balance.</li> <li>Opportunities for professional development and training in the travel industry.</li> <li>Access to exclusive travel discounts and perks.</li> <li>Collaborative team environment with supportive colleagues.</li> </ul> <strong>Basic Qualifications:</strong> <ul> <li>Proven experience in a similar customer service role or within the travel industry.</li> <li>Strong communication skills with fluency in written and spoken English (additional languages are a plus).</li> <li>Proficiency in using booking platforms and CRM systems.</li> <li>Excellent problem-solving abilities and attention to detail.</li> <li>Ability to work independently and as part of a team, with a customer-first mindset.</li> </ul>

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