Call Center Representative

In Office full-time medical receptionist/call center representative is needed for small fast paced Urology practice in Central Austin. Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, has outstanding customer service, is looking for longevity in a career and hard working with a good work ethic. Please review requirements, as we will only interview qualified candidates. Urology experience is preferred. Bilingual is a plus. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member. • Scheduling a high volume of patient appointments, follow-ups, and procedures. • Answering a high volume of administrative and clinical calls from patients each day. • Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion. • Sending and receiving medical record requests • Must be an independent worker and be able to efficiently time manage. • Proficient in communication and documentation What we are looking for: • A friendly face. • Excellent customer service skills • Ability to multi-task and work as a team member. • Detail orientated. • Great listener and communicator, whether face-to-face, on the phone or online. • Problem solver. • Team player. • Critical thinking skills. • Ability to work independently What we offer: A competitive compensation package that includes: • Medical insurance, Vision, Dental • Paid time off • Paid holidays • Performance Based Bonuses/salary increases • 401K • Half day on Fridays Apply Job!