(ZP414) - Inside Sales Representative (Customer Service)
Peninsula Steel is a leading American provider of high-quality steel products, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel industry.
Responsibilities :
Peninsula Steel is seeking a dynamic Inside Sales Representative to join our dedicated Customer Service team. As a key member of our organization, you'll play a crucial role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.
Responsibilities :
Reach out to existing and potential customers to address their needs and explore sales opportunities.
Serve as an internal account coordinator for designated accounts.
Cultivate relationships with new clients to expand our customer base.
Provide accurate quotes, enter orders into the system, and follow up on transactions.
Collaborate with the Sales team to share insights on potential sales leads.
Ensure timely and quality delivery of customer orders, liaising with logistics as needed.
Support fellow Inside Sales Representatives in managing and growing their accounts.
Recommend suitable products to customers based on their requirements.
Address customer inquiries regarding products, pricing, availability, and credit terms.
Offer ongoing support and consultation to clients.
Distribute product samples and catalogs to interested customers.
Identify potential customers through business directories and referrals.
Stay updated on market trends, product developments, and competitors' activities.
Gather credit information on prospective clients and facilitate order processing.
Engage in negotiations with retail partners to enhance product visibility and promotion.
Coordinate the resolution of customer complaints to ensure satisfaction.
Uphold a high standard of customer service to reinforce client loyalty.
Enter orders efficiently using SAP software.
Qualifications :
Proficient in English (Advanced level).
High School Diploma or equivalent education.
2 years of experience in customer service or inside sales roles.
Experience in call centers, particularly for bilingual campaigns, is advantageous.
Proficiency in Microsoft Office suite and SAP software.
Strong verbal and written communication skills.
Active listening abilities and critical thinking.
Exceptional attention to detail.
Location : This position is exclusively open to residents of Nuevo Leon, Mexico.
We Offer :
Competitive compensation with all Mexican legal benefits.
Weekly pay schedule.
Comprehensive paid training program.
Provision of necessary equipment.
Direct hire (No outsourcing or staffing agencies)
Remote position with Monday to Friday schedule, from 6:00 AM to 4:00 PM.
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