Remote Live Chat Health Navigator
Columbus Global Home Health -
Columbus Global Home Health is seeking a compassionate and driven individual to join our team as a Live Chat Health Navigator. This position is ideal for someone who is customer-oriented, tech-savvy, and has a passion for healthcare and helping others.
As a Live Chat Health Navigator, you will be responsible for managing our digital chat platform and providing virtual support to our clients. You will use your excellent communication and problem-solving skills to help clients navigate their health concerns and connect with the appropriate resources.
Key Responsibilities:
- Respond to live chat inquiries from clients Monday through Friday between 9am-5pm
- Listen and understand clients' health concerns and provide empathetic support and guidance
- Utilize available resources and information to address clients' questions and concerns
- Coordinate with our team of healthcare professionals to schedule appointments, arrange referrals, and provide follow-up care
- Maintain accurate and up-to-date documentation of client interactions and progress
- Identify, troubleshoot, and resolve technical issues with the live chat platform
- Collaborate with the marketing team to develop and implement strategies to increase engagement on the live chat platform
Qualifications:
- Bachelor's degree in healthcare or related field
- Minimum one year of experience in a customer service or healthcare support role
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to think on your feet
- Empathetic and compassionate towards others
- Proficient in technology and comfortable navigating different systems and platforms
- Ability to multitask and manage time effectively
- Attention to detail and ability to document accurately
- Flexibility to work occasional evenings or weekends, if needed
- Bilingual in Spanish is a plus, but not required
Why Work for Columbus Global Home Health?
At Columbus Global Home Health, we strive to provide the best care and support to our clients. Our team is dedicated and passionate about making a positive impact in the community. As a Live Chat Health Navigator, you will have the opportunity to directly impact the lives of our clients by providing them with personalized care and support.
We also understand the importance of work-life balance and offer a competitive salary and benefits package. Our team is diverse and inclusive, and we value open communication and collaboration.
If you are looking for a meaningful and fulfilling career in the healthcare industry, consider joining our team as a Live Chat Health Navigator. Apply now and help make a difference in the lives of our clients!
Remote
About the Company:
Columbus Global Home Health
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