Insurance Claims Manager – Shipping & Logistics Insurance

About Us Shipping and logistics power global commerce, and we’re the behind-the-scenes force ensuring those shipments are protected, secure, and covered when things go wrong. As a leading provider of shipping insurance solutions for 36 years, we help businesses safeguard their operations with cost-effective, high-value coverage—and we need a sharp, strategic Claims Manager to lead our claims team. This isn’t just another management role—it’s a chance to own and refine a critical part of our business. You’ll oversee a high-performing team, optimize claims processes, and tackle complex cases in a fast-paced, high-growth industry. If you’re an experienced claims leader with a knack for compliance, fraud detection, and process improvement, we want you to be on our team. What You’ll Do • Oversee the full claims lifecycle—from submission and investigation to adjudication and resolution. • Lead, train, and mentor a small but highly efficient claims team. • Develop and implement claims policies and procedures to improve efficiency and accuracy. • Identify trends in claims data to proactively manage risk and prevent fraud. • Ensure strict compliance with insurance regulations and industry best practices. • Collaborate with underwriting and sales teams to refine policy wording and minimize claims disputes. • Directly handle complex or high-value claims as needed. What You Bring • 5+ years of claims management experience, preferably in parcel shipping insurance, cargo insurance, or property & casualty insurance. • Active insurance adjusters license (required) must be licensed to handle claims in California (additional state licenses a plus). • Strong expertise in claims adjudication, fraud detection, and regulatory compliance. • Proven leadership skills with experience managing and mentoring a team. • Excellent problem-solving, negotiation, and communication skills. • Experience with claims management software and a track record of process automation and optimization. Why Join Us? • A thriving industry—shipping and logistics insurance is in high demand. • Leadership role—take charge of a growing team and drive real change. • Competitive salary + strong benefits package. • Collaborative, forward-thinking environment—work alongside industry experts. If you’re an experienced claims professional with leadership skills and a strategic mindset to manage and optimize a fast-moving claims department, we want to hear from you. Apply today and help shape the future of shipping insurance! Job Type: Full-time Pay: $100,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • On-site gym • Paid time off • Vision insurance Schedule: • Monday to Friday License/Certification: • California Property & Casualty Insurance license? (Required) Ability to Commute: • Westlake Village, CA 91362 (Required) Ability to Relocate: • Westlake Village, CA 91362: Relocate before starting work (Required) Work Location: In person Apply Job!