Retail Associate Trainee (Entry Level Retail Banker)

About the position

The Retail Associate Trainee position at Valley National Bank is an entry-level role designed for individuals looking to start their career in retail banking. The primary focus of this position is to provide excellent customer service by performing various banking transactions and utilizing technology to enhance service delivery. The role involves training and development to ensure compliance with the bank's policies and procedures while meeting customer expectations and service quality standards.

Responsibilities
• Perform all transactions required by customers using appropriate technology.
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• Process deposits and withdrawals, including loan payments and holiday club payments.
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• Sell money orders and cashiers' checks.
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• Process or balance individual cash boxes and complete necessary office work.
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• File signature cards and complete end-of-day proof.
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• Maintain and balance a cash box.
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• Utilize technology such as Teller Scanning Equipment and Cash Recycling machines.
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• Support customers in the use of Coin Machines.
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• Meet customer expectations and achieve service quality standards.
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• Maintain knowledge and compliance with the Bank's Code of Conduct and policies.
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• Participate in and complete required training and development experiences.

Requirements
• High School Diploma or GED.
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• Excellent verbal and written communication skills.
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• Strong interpersonal and customer service skills.
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• Strong analytical, problem-solving, and decision-making skills.
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• Detail-oriented with strong organizational skills and high accuracy.
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• Ability to handle multiple projects simultaneously.
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• Ability to interpret various instructions in written, oral, or diagram form.
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• Proficient computer skills.
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• Prior cash handling and/or customer service experience preferred.

Nice-to-haves
• Experience dealing with the public.

Benefits

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