Business Banking & Consumer Support Specialist II

Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level. Primary Responsibilities: Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents. Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee. Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney. Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed. Prepare attorney referrals and assign to designated attorney. Assigns matter number to case in preparation for billing/payment. Approve payment. Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. Prepare, send and track claim forms. Monitor and submit requests to change the status of accounts. Perform skip tracing. Prepare ticket work to allocate funds received, to ensure payment of expenses. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors. Education and Experience Required: A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience. Strong verbal and written communication skills. Detail oriented. Proficient PC skills including word processing, spreadsheet and email software. Education and Experience Preferred: Bachelor’s degree. Knowledge of M&T Bank systems. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the diverse communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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