Outside Auto Appraiser - Hudson County Area
About the position
Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This job does not lead others.
Responsibilities
Delivers consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, ongoing effective communication, and follow-through to achieve optimal outcomes on every file.
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Effectively manages work assignments and promptly travels to the location of vehicle/equipment.
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Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value using company recognized resources, estimating and evaluation software.
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Establishes the physical damage claim value of assigned losses and prepares accurate vehicle/equipment damage appraisals according to applicable regulatory and corporate guidelines.
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Partners with the assigned Claim Professional throughout the life of the claim, from initial investigation through final recovery to ensure appropriate claim resolution.
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Negotiates the claim with the customer and/or repair facilities, leveraging appropriate resources to achieve agreement on value including required payments.
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For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles, and initiates payment to the customer.
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Provides inspection assistance to all lines of business and departments as needed, including Catastrophe response.
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Reviews and analyzes coverage and applies policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims.
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Establishes timely and maintains appropriate claim and expense reserves, developing and documenting a plan of action to manage the vehicle repair process.
Requirements
High School Degree or GED with a minimum of one year auto appraisal experience required.
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Valid Driver's License
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Associates Degree, Bachelors Degree or Technical School Degree preferred.
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State appraiser and claim handling licenses (where applicable) preferred.
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Two years of auto appraisal experience preferred; prior experience with insurance carrier preferred.
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Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction preferred.
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Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
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Strong mathematical and negotiation skills.
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Demonstrated ownership attitude and customer centric response to all assigned tasks.
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Strong teamwork skills.
Nice-to-haves
Participation in Auto Catastrophe response, including extended deployment and unscheduled travel with minimal notice.
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Commitment to continuous education.
Benefits
Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
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Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
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Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
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Wellness Program: The Travelers wellness program provides tools, discounts, and resources to achieve wellness goals and caregiving needs.
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Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables employees to give back to the charity of their choice.
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