Loan Support Specialist Pacific Region
Description:
Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
Responsible for loan level administrative tasks within the loan origination system.
Track tasks, activities and time spent within the ticketing system.
Provide customer service in person, on the phone and via ticketing system.
Collaborate among team members.
Requirements: Associate s degree or equivalent combination of education/experience; bachelor s degree preferred. Minimum 4 years experience as a Loan Processor or Loan Officer in the mortgage industry. Minimum 3 years experience using Encompass360 Banker s Edition in a production role. Minimum 2 years experience providing direct support to employees or customers. Experience utilizing a ticketing system to handle Loan Support questions, preferred. Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. Excellent customer service skills. Proficient in Microsoft Word, Excel, Outlook.
Benefits:
Medical
Dental
Vision
401K
Short-term disability
Employee assistance program
Wellness program
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