Customer Service & Tutor - Nevada Only (Remote)

APLUS America is a pioneer in online learning. We continue to be world leaders in this exciting growth industry, enjoying high customer and staff retention.
At APLUS America, our in-house team of educators, subject matter experts and developers continuously work to ensure our online program follows the curriculum and delivers outstanding educational results for our families. When a little extra help is needed, our team of online tutors are available to work one-on-one with students to be certain they are growing in confidence.
What to expect in this role:
Our close partnership with our families is the key to our success in delivering exceptional educational outcomes for students - this is where you come in!
In your role as Customer Service & Tutor, you will have the chance to make a real difference by supporting families through their APLUS America journey with proactive contact and guidance. You will work with families to ensure they are getting the best possible results from the APLUS America program. You will maintain regular contact, checking in on progress and adjusting programs where necessary. You will monitor and adjust weekly lesson plans to align with our families’ goals. You will provide feedback, rewards, and lots of encouragement. In your conversations with parents, you will listen out for ways to support them, updating account information, and most importantly ensure everyone is working towards the same goals.
In this role, you will respond to inbound calls from students seeking extra assistance with APLUS America content. Your subject matter expertise will be fully supported with step-by-step solutions in the APLUS America program so you can focus on a positive student experience.
Extensive training and development provided.
Staff retention at APLUS America is high because we always aim to set you up for success. In your first few weeks, you will complete a comprehensive training program led by our in-house training team. Once you are up and running, we continue to support you with frequent coaching and mentoring from our dedicated coaches and Team Leaders.
About you:
This role is suited to a person with a passion for education and helping others. You will have:
• exceptional interpersonal skills and the ability to communicate effectively with internal and external stakeholders;
• the confidence and maturity to speak with parents about their child’s progress;
• confidence dealing with escalations in a professional manner;
• strong organization/administration skills and attention to detail;
• experience in a fast-paced environment working with multiple IT platforms;
• ability to embrace change and drive continuous improvement;
• strong understanding of Math, ideally to grade 12.
Tutoring experience or a teaching qualification will be highly regarded but is not required. As part of your role involves giving guidance to students.
APLUS America offers a supportive work from home environment. Full-time positions are Monday to Friday 9am-5pm or 10am-6pm. Part time hours are also available.
We welcome you to submit your CV and a short cover letter highlighting your relevant experience and reasons for interest in this role.
Job Type: Full-time
Pay: $18-$22 per hour
Benefits:
• Paid time off
Application Question(s):
• To ensure we are both are great fit for each other, please answer the below questions.
1. I am excited to work 10am-6pm or 11am-7pm. Yes / No
2. You must reside in Nevada to secure this role. Agree / Disagree
3. This is a 100% work from home role. I am excited to work remote. Yes / No
4. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No
5. The salary on offer ($18-$22 per hour based on experience) meets my expectations. Yes / No
Location:
• Nevada (Required)
Work Location: Remote
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
• Paid time off
Application Question(s):
• To ensure we are both are great fit for each other, please answer the below questions.
1. I am excited to work 9am-5pm or 10am-6pm. Yes / No
2. You must reside in Nevada to secure this role. Agree / Disagree
3. This is a 100% work from home role. I am excited to work remote. Yes / No
4. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No
5. The salary on offer ($18-$22 per hour based on experience) meets my expectations. Yes / No
Location:
• Nevada (Required)
Work Location: Remote

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