Patient Communications Representative - (Call Center)

Job Type

Full-time

Description

Who We Are

At Panorama Eyecare, our mission is to enhance the quality of life by improving eye health and vision through compassion, while using state-of-the-art technology, and with exceptional patient care. We strive to exceed the national benchmarks for clinical quality, to provide an unrivaled patient experience, and to be the model for "Employer of Choice". We will accomplish this through the integration of education, research, and our commitment to of excellence for all our staff. Here at Panorama Eyecare we are all about the word TEAM.

The Role

The Patient Communications Representative for the Call Center will contribute to the fulfillment of Panorama Eyecare's mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling Panorama Eyecare. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and position. They are also able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eyecare as a whole.
• Answers phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the Panorama Eyecare.
• Verifies patient information and confirms insurance information (including vision plans), and referral status.
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
• Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls and routing them according to established guidelines using the provided triage guide.
• Puts patients first and stops all non-work-related conversations when there are calls in the queue.
• Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
• Schedules all in-office appointments.
• Maintains awareness of schedule and problem solves when needed.
• Answers questions regarding insurance billing and office financial policies
• Assists patients as needed.
• Provides the highest level of customer service to all patients.
• Assists in maintaining work area.
• Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.

Requirements

Who You Are
• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.

Details:
• Works at our Home Office location, Preston.
• This is a Full-Time position.
• Starting at $18-$19 an hour based on experience.

Our Employee Perks
• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Our Growth Opportunities

At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

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