Temporary Remote Catastrophe (CAT) Customer Service Representative
Who Is QRM
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. QRM has been awarded Great Place to Work twice! We are seeking highly motivated, production-driven and team-oriented individuals to operate as Claim Intake Specialists.
QRM is seeking Customer Service Representatives (CSRs) to work as needed in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs.
Hours of operation are from Sunday - Saturday 8:00 AM - 8:00 PM CST, you will be sent available hours weekly and from there you choose the shifts that work best for you! Preferred hours of availability are Monday - Sunday 8:00 AM - 5:00 PM CST. New hire classes are starting weekly!
What does a CAT Customer Service Representative do?
You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Our CSRs Are Responsible For The Following Tasks
Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
Offers empathy and support to customers during the claim process.
Collects and documents all claim details provided by the customer into the claim accurately.
Identifies and resolves customer issues by adhering to clients-specific handling instructions.
Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
Candidates must have their own computer for the role, a QRM laptop/computer will not be provided. It is also preferred that candidates have a headset.
Computer Requirements
Operating System - Windows 10, Windows 11, Windows Home.
Not Supported - Chromebooks, macOS, Linux, Etc.
Network Requirements
Upon hire must run a Speedtest from the computer the individual will be working from (www.speedtest.net).
Ethernet connection is not required, however strongly recommended.
Must be on a private network, not allowed to work in public locations.
No VPNs are allowed, as logins must happen in the US.
Desired Characteristics
QRM provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (40+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating systems
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
The ability to thrive in a fast-paced environment
Must be authorized to work in the country where the job is based
Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
Benefits/Compensation
Job Type: Temporary/Seasonal
If a strong performer, ability for rehire during high volume timeframes including end of April - May (Hail Claims), July - October (Hurricane Claims), Christmas - New Year (high call volume Claims).
Expected Hours: 2 - 40 hours per week
Pay: $15 per hour
Ability to work from home when is convenient for you
Apply Job!