Telechat Representative ( Remote / WFH )
Job Description:
We are seeking an enthusiastic and dedicated Telechat Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and service via phone and online chat. As a Telechat Representative, you will have the opportunity to engage with a diverse range of clients, addressing their inquiries, resolving issues, and ensuring a positive and seamless customer experience. Your main focus will be fostering strong relationships with customers while delivering high-quality service in a fast-paced environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to problem-solve effectively. This is an exciting opportunity for individuals who thrive in customer-oriented roles and who are looking to contribute to a team that values collaboration, innovation, and excellence. If you are passionate about helping others and have a knack for providing solutions, we want to hear from you. Join us in creating outstanding experiences for our customers and take the next step in your career with us.
Responsibilities
Handle incoming customer inquiries via phone and online chat in a timely manner.
Provide accurate information regarding products and services to customers.
Address and resolve customer complaints and issues with professionalism and empathy.
Document customer interactions and maintain detailed records of inquiries and resolutions.
Follow up with customers to ensure their inquiries were resolved satisfactorily.
Collaborate with team members to share information and enhance service delivery.
Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
Requirements
High school diploma or equivalent; further education or certifications in customer service is a plus.
Proven experience in a customer service role, preferably in a telechat or call center environment.
Excellent verbal and written communication skills with a friendly and professional tone.
Strong problem-solving skills and the ability to think on your feet.
Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
Proficient in using computers and various software applications, including chat systems.
A positive attitude and a strong desire to help customers find solutions.
PAY RATE: $21.30 - $32.91 Hourly
Experience and Skills:
High school diploma or equivalent; further education or certifications in customer service is a plus.
Proven experience in a customer service role, preferably in a telechat or call center environment.
Excellent verbal and written communication skills with a friendly and professional tone.
Strong problem-solving skills and the ability to think on your feet.
Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
Proficient in using computers and various software applications, including chat systems.
A positive attitude and a strong desire to help customers find solutions.
Job Benefits:
Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays
From: Inlet Printing Co
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