Calibration Center Customer Service Rep
Job Details
Description
Essential Job Duties:
Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as scheduling of calibrations for vehicles and post calibration billing.
Call center functions to provide quality customer service.
Ensure the company establishes and maintains constant communication with customers.
Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
Generate sales/buys from online leads.
Knowledgeable on different types of ADAS systems and calibrations.
Assume other duties as assigned.
Education & Experience
High school degree or equivalent.
Preferred Qualifications
Call Center Customer service experience
Bi-Lingual, English & Spanish.
2+ years of college
Knowledge/Skills/Abilities
Must have good written and verbal communication skills.
Must have good customer relations skills.
Ability to work well with others.
Must have the ability to work under conditions of frequent interruptions.
Be attentive to details.
Essential Physical Demands/Work Environment
Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
The employee must occasionally lift and/or move up to 50 lbs.
Be willing to learn and complete calibrations.
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