3rd Shift: IBM Operational Support Analyst - Power10/iSeries/AS400
Support is needed on 3rd shift, which is 10 PM - 6 AM. Please apply ASAP if interested in working 3rd shift consistently. Thank you!
Odyssey is supporting a large, enterprise migration and is building a team of 8-10 Operational Support Analysts to join on a six-month+ contract basis. The role will most likely extend longer term and is fully remote from anywhere in the United States. Please see below - recent 3+ years of experience supporting IBM iSeries systems is required.
3+ years of IBM iSeries operational or system administration experience
Monitor software usage to identify obsolete IBM licensed operating system and LPP software.
Backup all operating system and third-party system software libraries per the established processes.
Monitor backup submission, startup, and processing.
Confirm backups have been completed successfully.
Respond to system alerts and critical errors using standard automation, monitoring, and incident management tools.
Open incident tickets... in the ServiceNow ITSM tool when critical events are identified.
Provide first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities.
Escalate and follow up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following the incident management processes.
Provide first-level resolution and/or escalate incidents and request tickets generated by automation.
Monitor replication functions to ensure replicated objects remain synchronized between systems.
Administer virtual tape management technology hardware and software.
Provide automated message response to common messages that require a response.
Perform system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process
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