Associate Customer Service Representative (Remote - October 2024)
Employer Industry: Health Insurance
Why Consider This Job Opportunity...
Estimated pay range up to $19.00/hour
Opportunities for continued salary growth through performance-based incentive programs
Competitive benefits package including health, dental, vision, and life insurance
Flexible work arrangements with the option for fully remote work in qualifying states
Encouraged paid time off including holidays and volunteer time with a charitable donation
Supportive training environment to develop skills in the health insurance industry
What To Expect (Job Responsibilities)
Assist and educate members, providers, or customers on products and plans through various channels
Ensure accuracy and timeliness in responding to inquiries and resolving customer issues
Document interactions and correspondence with members or providers clearly and concisely
Navigate multiple systems and internal resources to address inquiries efficiently
Maintain knowledge of insurance terms and company offerings while working under direct supervision
What Is Required (Qualifications)
High School Diploma or GED with 1 year of experience in customer service or related fields
1 year of experience in an office-based setting or contact center environment is highly preferred
Strong verbal and written communication skills
Technology-savvy with the ability to navigate multiple computer programs and application systems
A private workspace and fast-paced internet with a hard-wired connection
How To Stand Out (Preferred Qualifications)
Experience in a contact center environment
Willingness to learn new skills and adapt to a fast-paced work environment
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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