Remote Graveyard Shift Inbound Customer Service Agent-Maple

Job Type: Full Time
Hours: Overnight hours Wednesday-Sunday 11pm-7:30am
Salary: 15.50...
Benefits: Available after 90 days for full time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote customer-oriented service representatives that provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
Other requirements which may vary as determined by management.
Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
At least one year of previous high-volume call center experience
Experience working with an automatic dialer
MUST BE COMPUTER LITERATE
Pleasant phone demeanor
Experience in BOTH inbound and outbound environments

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
Quiet dedicated place to work free from distractions including pets and children.

Job Type: Full-time
Pay: $15.50 per hour
Expected hours: 40 per week
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home

Experience level:

1 year

Shift:

Night shift

Weekly day range:

Every weekend
Monday to Friday

Work setting:

Call center
Remote

Application Question(s):

Do you have high-speed internet with at 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or better Memory: 16GB RAM or more Storage 250GB or more (SSD better than HDD) (Apple/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet place to work free from distractions including pets and children?(Deal Breaker)
Have you ever worked for AnswerNet or any of their subsidiaries?(Deal Breaker)

Education:

High school or equivalent (Preferred)

Experience:

Call center: 1 year (Required)
Customer support: 1 year (Required)
Customer Service: 1 year (Required)
Computer literacy: 1 year (Required)

Shift availability:

Overnight Shift (Required)

Work Location: Remote

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