Call Center Customer Service Representative ( Remote )

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Responsibilities...
• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Requirements: • High school diploma or equivalent. • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. • Proficiency with computers, especially with regards to CRM software. • Ability to resolve conflict and diffuse tension. • Strong time management skills. • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

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