HR Assistant II - Remote Call Center
Employer Industry: Human Resources Solutions
- Why consider this job opportunity...
- Opportunity to work fully remote, providing flexibility in your work environment
- Contract position with a duration of 26 weeks and potential for extension based on performance
- Engage in meaningful interactions that build trust and support for employees
- Collaborate with cross-functional teams to enhance processes and policies
- Join a company recognized for excellence in client and talent service
- What to Expect (Job Responsibilities):
- Serve as the first point of contact for employee inquiries related to Leave and Disability
- Resolve inquiries through phone, chat, and email, ensuring a high level of customer service
- Utilize documentation and resources to address employee questions and expedite processes
- Adjust case management plans based on individual employee needs and situations
- Collaborate with partner teams to update and improve policies and procedures
- What is Required (Qualifications):
- Strong customer service and support experience
- Effective communication skills, both verbal and written
- Ability to conduct research to find answers and information
- High judgment and critical thinking skills for analyzing leave and accommodation requests
- Must have a dedicated workspace at home to perform job responsibilities effectively
- How to Stand Out (Preferred Qualifications):
- Previous experience in HR or related fields
- Familiarity with leave and disability policies
- Experience in a remote work environment
- Ability to handle sensitive information with discretion
- Strong problem-solving skills
#HumanResources #RemoteWork #CustomerService #JobOpportunity #DiversityAndInclusion
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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